I first met the crew from Sarasota Avionics at an airshow and instantly got along with them! If you take the time to visit
their booth at Oshkosh or Sun’n Fun, you will have the chance to learn what real customer service is about. They installed the
best panel for me that any aerobatic airplane has ever seen, and used space that I didn’t even know existed in the Edge!
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As you might guess, I’m a demanding customer. Let me give you an example. I was recently ferrying the Extra over a remote
Mexican jungle miffed that my Sat weather wasn’t working. From the cockpit I sent a text message to my friends at Sarasota
Avionics explaining the problem and got an immediate text back saying they would look right into it. You could say that pretty
well re-defines the term “Customer Service!” Of course, while I can’t promise that every transaction with Sarasota will come
with a text message option, I’ll bet if you meet the guys at the Sarasota Avionics booth and get to know them, you might get
the same great service.
More from Patty Wagstaff